Shipping policy

U.S. Orders Only

Currently, Werks Detailing LLC dba Urban Werks only provides shipping services to the United States.

Shipping

We pack and ship orders during business hours. Most orders are shipped within 2-5 business days. Most orders are shipped vis USPS, though we reserve the right to change carriers without notice.

We are not responsible for lost or stolen packages or packages shipped to the wrong address provided by the customer. If you are unable to locate your package, please contact us via info@urbanwerksgarage.com.

At checkout, please be sure to use the correct shipping address.

If USPS is unable to deliver, please contact your local postal service to arrange a pickup or delivery. If the package is stolen, please contact USPS to file a claim.

We currently ship within the United States with USPS. USPS has stated they do not guarantee their ship times and, at times, the projected 3-5 business days for delivery of First Class USPS packages may take longer.

All orders ship within 2-5 business days unless otherwise noted. As soon as the order ships, you will receive a shipment notification email with a tracking number. Please note: Saturday and Sunday are not business days. The 2-5 business day shipping window will begin on the following Monday for all orders placed over the weekend.

After a package has been marked as DELIVERED and if the package cannot be located, we require a 24-48 hour wait time to ensure USPS will not make another attempt for delivery.

We are not responsible for packages shipped to the incorrect address entered by the customer. If the address you entered is incorrect and the package has left our facility, we suggest to contact your local USPS office or visit www.usps.com to intercept and/or locate the package. We will not re-ship an order due to an incorrect address entered by the customer.

Local Pick-Up

Werks Detailing LLC dba Urban Werks offers local pick-up at either our Willow Street or East Lampeter location. If you are local to Lancaster or will be in Lancaster during our business hours (Monday through Friday 8am-5pm ET), you are welcome to select "Local Pick-Up" at checkout. Most orders are ready for pick-up within 2 business days. If you select local pick-up by accident, please send us an email at info@urbanwerksgarage.com. Orders that have mistakenly selected "Local Pick-Up" that need to be shipped will not be dispatched until payment for shipping is received. Urban Werks reserves the right to cancel any order without notice.

FREE SHIPPING

on U.S. orders of $150 or more